By
Stylist Venita
Sephora is one of the most popular beauty retailers in the world, offering a wide range of products from makeup, skincare, haircare, fragrance, and more. But…
In this short post, we will answer all these questions and more, so you can shop with confidence and peace of mind at Sephora.
According to Sephora’s website, they have a “free and easy” return policy that allows customers to make returns for a full refund within 30 days of purchase.
Returns made between 31 and 60 days of purchase will receive an online credit or a store credit, depending on the return method. Returns made after 60 days of purchase are not accepted unless otherwise stated by law or by a specific product’s return policy.
Sephora accepts returns of products that are new or gently used, meaning that they have been tested or sampled only a few times and are still in good condition. Empty products, damaged, expired, or otherwise unsellable are not eligible for returns.
They also offer free returns by mail or in-store, depending on where you bought the product and how you want to return it. You can choose the return method that is most convenient for you, as long as you follow the instructions and requirements for each option.
No, you cannot return Sephora products after 60 days of purchase.
Certain products may have varying return periods or may be classified as final sales with no option for return. To ascertain any specific return policies that pertain to your purchase, please refer to the product page or consult your receipt.
If you try to return a product after 60 days of purchase, they may refuse to accept it or may offer you a partial refund or exchange at their discretion. However, this is not guaranteed and may vary depending on the store location, the product condition, and the customer service representative.
Yes, you can return a product to Sephora without the box, as long as you have the original receipt or proof of purchase. The receipt will help Sephora verify the purchase date, the product name, and the price paid. If you do not have the receipt, Sephora may be able to look up your purchase history using your Beauty Insider account, your credit card, or your email address. However, this is not always possible and may depend on the store location and the customer service representative.
If you return a product without the box, you should still try to bring the original packaging or any accessories that came with the product, such as pumps, caps, brushes, etc. This will help Sephora process your return faster and easier, and also prevent any damage or contamination to the product during transit or handling.
Gently used Sephora products are products that have been tested or sampled only a few times and are still in good condition. For example, a gently used lipstick may have a few swipes or marks on it, but not be worn down or broken.
A gently used foundation may have a small amount of product missing from the bottle, but not be half-empty or expired.
Sephora accepts returns of products that are new or gently used, as part of their “free and easy” return policy. However, empty products, damaged, expired, or otherwise unsellable are not eligible for returns. Sephora reserves the right to inspect and evaluate the product’s condition before issuing a refund or exchange.
No, you cannot return empty products as they are not eligible for returns. Sephora only accepts returns of products that are new or gently used, meaning that they have been tested or sampled only a few times and are still in good condition. Empty products, damaged, expired, or otherwise unsellable are not eligible for returns.
If you try to return an empty product to Sephora, they may refuse to accept it or may offer you a partial refund or exchange at their discretion. However, this is not guaranteed and may vary depending on the store location, the product condition, and the customer service representative.
Sephora does not disclose what happens to returned makeup, as this may vary depending on the product type, the product condition, and the return method. However, some possible scenarios are:
Sephora follows the health and safety regulations and guidelines for handling and disposing of returned products, to ensure the quality and integrity of their products and to protect the environment and the customers.
Sephora’s return policy is one of the most generous and flexible in the beauty industry, as it allows customers to make returns for a full refund within 30 days of purchase or for an online credit or a store credit within 60 days of purchase. They also offer free returns by mail or in-store, depending on where you bought the product and how you want to return it. Sephora accepts returns of products that are new or gently used, but not of products that are empty, damaged, expired, or otherwise unsellable.
We hope this blog post has helped you understand Sephora’s return policy better and answered some of the most common questions that customers have. If you have any other questions or concerns, you can contact Sephora’s customer service by phone, email, or chat, or visit their website or their FAQ page for more information.
Happy shopping!
